Privacy Policy

Eventually Ticketing Inc. (“ Eventually”, “ we”, “ us”, or “ our”) understands your concerns with regard to how information about you is used and shared, and we appreciate your trust that we will use and share information about you carefully and sensibly.

This Privacy Policy (this “ Policy”) applies to information about you collected when you interact with our websites, including any website that links back to this Policy (collectively, the “ Website”), and when you access, use, interact with or purchase our products, programs, services, information, content, and features through the Website (collectively, the “ Services”). While this Policy describes how we treat personal information we collect from the Website, please be aware that additional terms and conditions, including the Terms of Service, apply to the use of the Website.

This Policy describes what information we collect about you in relation to your use of the Website and the Services, how we collect it, how we use it, with whom we may share it, and what choices you have regarding it.

Please read this Policy carefully. By accessing or using the Website or the Services, including without limitation by registering an account with us, you agree that you have read and understand this Policy and that you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Policy.

Eventually as a Service Provider

When we act as a service provider for our customers, we may collect personal information to fulfill our contractual obligations. When we act as a service provider, we follow the instructions of our customers on how to process personal information on our customer’s behalf. Any additional agreed upon terms, including without limitation the Terms of Service, will supplement this Privacy Policy. To the extent such terms are inconsistent with the Privacy Policy, such additional terms shall govern.

Collection of Your Personal Information

Information you provide to us. We collect the information you provide directly to us when you register an account, purchase or request any Services, submit documents, content, or other information to the Website, fill out a registration or other form, complete a survey, request information, send us an inquiry or other communication, or otherwise interact with us or the Website or the Services. This information may include:

• Name
• Email address
• Account information (including password, profile image, and account settings)
• Time zone
• Other information requested by hosts who make events available to you through our Services
• Any other information regarding your utilization of the Website and the Services

Information we collect automatically. We may collect information that is collected automatically as you use and navigate the Website, including information collected through cookies, pixel tags, and other tracking technologies. This information may include usage details, email address, IP address, device and online identifiers, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit (and the number of your visits), the pages you visit, the length of your visit, average time spent, and the websites you visit before coming to and after leaving the Website. The information we receive may depend on your browser or device settings. For more information on how the Website uses tracking technologies, please see our Cookie Policy and the section below titled “Use of Tracking Technologies.”

Referral links. When you follow a link to our Squarespace extension install page that names a partner or campaign, we record the link’s utm_ values (such as the partner’s name) and the time you arrived, and copy them onto the account you then create, where they are kept as its referral source. We use them to credit the partner or campaign that referred you, including Squarespace’s Extension Store, and we rely on our legitimate interest in doing so. Where you allow Performance and Analytics, we hold them in a cookie until your account exists, as our Cookie Policy describes. If you are in the European Economic Area, the United Kingdom, or Switzerland, or we cannot tell where you are, and you have not made a choice yet, we hold them on our server instead, tied to that one install request and never stored in your browser. We use them only if Squarespace approves the install within 15 minutes of that request and you then create your account within 25 minutes of that approval; otherwise they are not used. We delete the copy we hold for the install within about two hours of that request, whether or not it is used. We never hold them this way if you chose “Only necessary”, and we do not copy them onto your account if you choose it before the account is created.

Information from other sources. We may receive information about you from our third-party service, affiliates, customers, and partners, including our marketing, conference, and advertising partners and social media networks. For example, we receive information on our email campaigns from our third-party service providers, including whether you have read an email sent by us or on our behalf, forwarded an email, and when and how many times you have opened an email. We may also receive information from third-party analytics on the Website that allows us to improve our Website. We may also collect information about you from publicly available sources.

Use of Your Personal Information

We use your information in order to provide the Website and the Services to you and any additional services you request, as well as to respond to inquiries and other communications from you.

Generally, we may use the information we collect from you to:

• Provide you with the Website, the Services, and any other information or services you request. For example, we may use your information to provide certain features and functions of the Website and the Services and to otherwise respond to and process your requests.
• Support the Website, the Services, and our business. For example, we may use your information to respond to inquiries and troubleshoot any issues with the Website or the Services.
• Manage our business needs, such as improving the Website and the Services and developing new services and offerings. For example, we ingest your information within the Website to conduct research and analytics about the way you and other users use the Website and to further train and improve its content, functionality, and ease of use. We may also use your information in aggregated, anonymized, or otherwise de-identified form for our other business purposes, including to develop new products and services.
• Market, promote, and provide other information regarding our services and offerings (including the Website and the Services and products and services of our third-party business partners). For example, we may use your information to tailor our offerings to your preferences and interests and to send you information about our and/or our third-party business partners’ products, services, and offerings that we think may be of interest to you.
• Manage risk and protect the Website. We use data to better protect the Website, the Services, and you by enhancing Website security and helping to detect and prevent fraud and abuse of the Website and the Services.
• Comply with our other contractual, legal, and regulatory obligations. We will use your information as necessary to enforce the terms of the Website and the Services, to address emergency situations, and to comply with our contractual obligations and applicable legal requirements.
• Carry out other purposes for which you provide your consent. For example, we will use your information for other purposes which are disclosed to you at the time your information is collected or for purposes which can be inferred from or are obvious given the circumstances of collection.

Disclosure of Your Personal Information

We may disclose your personal information with third parties as follows:

• with service providers and business partners that assist us in providing Services offered through the Website, including, but not limited to, payment processors, website hosts, analytics providers, services related to technical maintenance, database management, or advertising and marketing research, generative artificial intelligence (“AI”) providers, and our sub-processors listed at https://www.eventuallyticketing.com/subprocessors (such list may be updated from time to time in our sole discretion);
• to comply with our legal obligations or requests from law enforcement and government agencies;
• to enforce or protect the Terms of Service, any additional terms of our Services, and our rights, property, safety, and that of our users or third parties;
• as part of due diligence for, or the consummation of, a transaction involving the merger, sale, divestiture, or other transaction involving the equity or assets of the company; or
• otherwise in accordance with consent you’ve provided, including but not limited to disclosure in order to enable integrations with third-party providers at your direction.

We may also disclose aggregated, de-identified information; analyses; and reports derived from such information with others for any legal purpose.

Your Choices

We offer certain choices about how we communicate with you and what information we obtain about you and share with others.

Account. If you have registered an account on the Website, you can update, modify, or delete certain of your account information and preferences after you log into your account using the features and functionalities available there. You may also contact us at the email address below for assistance in updating, modifying, or deleting any of your information. For the avoidance of doubt, you acknowledge that deleting your account will remove your log-in, but will not automatically delete your data relating to events, attendee records, or order history belonging to your organization. Requests to delete that additional data must be submitted separately.

Email Preferences. You may opt out from receiving future promotional or informational emails from us by following the instructions for unsubscribing in the emails we send to you or by contacting us at the email address below. However, you cannot opt out of transactional emails related to your account registration or other transactions with us.

Do Not Track. While we take reasonable steps to protect the privacy of our Website visitors, we cannot promise that the current limitations of our online applications’ programming will address every browser setting or honor every personal browser preference. In particular, we have not implemented the necessary program changes to honor “Do Not Track” or “DNT” browser signals. As our online applications programming is refined, we will take reasonable steps to honor such requests in the future. Please return to this Policy for further updates on this topic.

Use of Tracking Technologies

Eventually uses cookies and other tracking technologies on the Website to help us provide better customer service, enhance the user experience, and deliver personalized content. For more information about the use of tracking technologies on the Website, please review our Cookie Policy. You can manage the use of cookies and other tracking technologies on the Website here.

Location of the Website

The Website is hosted and operated in the United States.

If you are not a resident of the United States, you acknowledge and agree that we may collect and use your personal information outside your home jurisdiction, and that we may store your personal information in the United States or elsewhere. Please note that the level of legal protection provided in the United States from which you may access the Website may not be as stringent as that under privacy standards or the privacy laws of other countries, possibly including your home jurisdiction. Users from jurisdictions outside the United States visit us at their own choice and risk.

Information Retention

We will keep your information for the period necessary to fulfil the purposes described in this Policy, and until your account is terminated or you ask us to delete your information. After termination of your account, you have thirty (30) days to export your data. If you do not export your data within this timeframe, we may delete your data after ninety (90) days, subject to rolling encrypted backup cycles. Additionally, processed webhook payloads from our platform integration are deleted automatically after thirty (30) days, and integration request logs are deleted automatically after ninety (90) days.

Links to Other Websites

We may provide links to external third-party websites as a convenience to you. The inclusion of any link does not imply Eventually endorsement of the external site company, its website, or its products or services. We are not responsible for the privacy, security, accuracy, or reliability of the information on third-party sites. You access such links at your own risk. We recommend you read the privacy policy of a website to determine what information they collect and how your information may be used before disclosing any of your information.

Security

We have implemented reasonable physical, technical, and organizational security standards designed to protect your information from unauthorized access, use, disclosure, or destruction. While we strive to protect your personal information through the use of security technologies and procedures, no system or procedures are entirely secure or failsafe, and we cannot and do not guarantee the security of your information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website. We urge you to take every precaution to protect your personal information when you are on the internet.

Children Under the Age of 18

The Website and the Services are not intended for use by children under 18 years of age (“ Minor Child”). We do not knowingly collect information from a Minor Child. If you are under 18, do not use or provide any information on the Website or the Services or on or through any of the features, including your name or email address. If we learn we have collected or received personal information from a Minor Child without parental consent, we will delete that information. If you believe we might have any information from or about a Minor Child without the proper consent, please contact us at hi@eventuallyticketing.com or via the address below.

Changes to this Policy

We reserve the right, at our discretion, to modify, add, or remove portions of this Policy at any time. If we update or change this Policy, the changes will be posted on this page. If the changes are significant, we may provide a more prominent notice, and at our discretion may email you directly with notification of the same if we have an email address on file for you. Your continued use of the Website and the Services following the effective date of any change signifies your assent to the updated Policy. You are solely responsible for periodically visiting the Website and this Policy to check for any changes.

Contacting Us

If you have any questions or concerns about this Policy, please contact us at:

Eventually Ticketing
hi@eventuallyticketing.com
(630) 244-5357
1750 W Julian Street #4 Chicago, IL 60622
United States
eventuallyticketing.com
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